Full job descriptionKey Account Manager
Salary: £40,000 - £55,000 DOE + 10% Discretionary Bonus
Location: Essex (Office-based during probation, then hybrid available)
Job Type: Full-Time | Permanent
Are you an experienced Account Manager or Customer Relationship professional looking to join a well-established and growing business?
We’re recruiting for a Key Account Manager to join a busy commercial team, taking ownership of a portfolio of high-value customer accounts and overseeing specialist projects from enquiry through to successful delivery. This is an excellent opportunity for someone who enjoys building long-term client relationships while coordinating multiple projects in a fast-paced environment.
The RoleAs a Key Account Manager, you’ll be the main point of contact for key clients, ensuring exceptional service while coordinating orders, projects and commercial activities across internal departments.
Your responsibilities will include:
*Managing relationships with a portfolio of key customer accounts.
*Coordinating specialist customer projects from enquiry through to completion.
*Preparing quotations and ensuring pricing, costs and documentation are accurate.
*Processing customer orders and monitoring progress through the supply chain.
*Working closely with internal teams to ensure projects are delivered on time.
*Supporting tender submissions and RFQs.
*Liaising with suppliers and logistics providers.
*Maintaining accurate customer records and CRM data.
*Resolving customer queries and providing outstanding levels of service.
*Identifying opportunities to improve processes and customer experience.
What We’re Looking For*Around 5 years’ experience within Account Management, Customer Service or Commercial Support.
*Experience managing key customer relationships.
*Excellent communication and organisational skills.
*Strong administration and project coordination abilities.
*Ability to prioritise a busy workload and meet deadlines.
*Good Microsoft Office skills.
*CRM or ERP system experience is advantageous.
*Import/export or logistics knowledge would be beneficial but isn’t essential.
*A proactive, solutions-focused approach with excellent attention to detail.
What’s on Offer*£40,000 - £55,000 basic salary (depending on experience)
*10% discretionary annual bonus
*Monday to Friday, 9:00am - 5:30pm (37.5 hours)
*Office-based during probation, with the opportunity to work from home 1-2 days per week thereafter
*25 days annual leave plus bank holidays
*Private Healthcare
*Company Pension Scheme
*Long-term career development within a successful commercial business
If you’re a highly organised Key Account Manager who thrives on building strong customer relationships and delivering an exceptional client experience, we’d love to hear from you. Apply today for immediate consideration.