Full job descriptionWe are looking for an experienced Tenancy Manager/Neighbourhood Caseworker to investigate anti-social behaviour (ASB), nuisance complaints and breaches of tenancy agreements, helping to create safe, sustainable communities. This role is part of social housing, is Monday to Friday and temporary 10-12 weeks. This role requires you to have your own vehicle and you claim mileage at 50p per mile. This role would suit someone who has experience of anti-social behaviour calls or incidents and can communicate well in interview situations.
You will manage a caseload of ASB and tenancy issues, carrying out home visits, interviewing tenants, witnesses, and complainants, gathering evidence, and working with partner agencies to resolve cases. Where breaches of tenancy or criminal behaviour are identified, you will take appropriate enforcement action, including preparing cases for legal proceedings where necessary.
Key Responsibilities
*Manage a caseload of anti-social behaviour, nuisance and tenancy breach cases.
*Conduct home visits to investigate complaints and gather evidence.
*Interview tenants, witnesses and complainants, maintaining accurate case records.
*Work with tenants to resolve issues through advice, support and early intervention.
*Escalate serious or persistent tenancy breaches through the appropriate enforcement process.
*Prepare legal documentation and represent the organisation at court where required.
*Work closely with the Police, Local Authority and other agencies to resolve community issues.
*Maintain a visible presence within neighbourhoods and build positive relationships with residents.
*Identify safeguarding concerns and refer tenants to appropriate support services.
Deliver excellent customer service while ensuring compliance with housing policies and legislation.