Full job descriptionConduct Risk Analyst – Insurance
London / Hybrid

An innovative and rapidly growing insurance business is seeking a Conduct Risk Analyst to support the continued enhancement of its conduct risk, consumer duty and complaints frameworks. T

This is an excellent opportunity for an insurance compliance professional looking to broaden their exposure across conduct risk, complaints management and underwriting compliance within a dynamic and technology-enabled environment.

The Role Working closely with underwriting, claims, risk and compliance teams, you will play a key role in ensuring customer outcomes, product governance and regulatory compliance remain at the forefront of business activity.

Key responsibilities include:
*Supporting the completion and review of Conduct Risk Assessments and Fair Value Assessments.
*Reviewing and challenging product governance submissions and contributing to Product Oversight activities.
*Producing, analysing and maintaining Conduct Risk and Consumer Duty management information, reporting and dashboards.
*Assisting with conduct risk reporting for senior management, governance committees and boards.
*Providing practical conduct risk guidance to underwriting teams, particularly regarding new products and higher-risk business activities.
*Supporting the development and delivery of conduct risk training initiatives.
*Handling and overseeing complaints, including liaison with third-party partners and claims administrators.
*Managing complaint escalations and regulatory referrals where required.
*Maintaining complaints registers, monitoring trends and undertaking root cause analysis to identify areas for improvement.
*Supporting broader underwriting compliance activities and providing regulatory guidance across the business.
About You You will bring a strong understanding of insurance compliance, conduct risk and complaint handling, coupled with excellent analytical and stakeholder management skills.
Required experience:
*Minimum 2 years’ experience in an insurance compliance, conduct risk or complaints-focused role.
*Strong experience managing and investigating complaints from receipt through to resolution.
*Excellent written, verbal and interpersonal communication skills.
*Strong analytical and reporting capabilities.
*Experience operating within regulated insurance environments.
Highly desirable:
*London Market / Lloyd’s insurance experience.
*Exposure to Delegated Authority business.
*Experience using Lloyd’s complaint management systems.

This role would suit a compliance professional who enjoys working collaboratively across underwriting and claims functions, with a passion for delivering good customer outcomes and strengthening conduct risk frameworks within a modern insurance environment.