Customer Experience Lead
other jobs Adele Carr Recruitment
Added before 6 Days
- England,North West,Merseyside
- Full Time, Permanent
- £50,000 - £70,000 per annum
Job Description:
Full job descriptionCustomer Experience Lead
Ellesmere Port (Hybrid - Minimum 1 Day per Week Onsite)
Are you passionate about creating exceptional customer experiences across digital products?
We’re recruiting for an experienced Customer Experience Lead to join an innovative solutions organisation that is investing heavily in the experience of its customers and users. This is a fantastic opportunity to shape how customers interact with multiple products, ensuring every journey is intuitive, consistent and centred around customer needs. This will be working on projects that relate to property, legal and financial services therefore candidates from regulatory technology environments could be ideal.
Working closely with Product, Development, Commercial and Operational teams, you’ll lead the customer experience strategy across a portfolio of digital products, helping to reduce friction, improve adoption and increase customer satisfaction.
The RoleYou’ll be responsible for defining and embedding a consistent UX and CX approach across multiple software products. You’ll map customer journeys, identify pain points, use customer insight and data to drive improvements, and champion customer-centric thinking throughout the business.
Key Responsibilities*Define and implement a customer and user experience strategy across multiple digital products.
*Map, analyse and continually improve end-to-end customer journeys.
*Identify customer pain points and recommend practical improvements.
*Lead customer research, usability testing and insight gathering.
*Work closely with Product and Development teams to embed UX principles throughout the product lifecycle.
*Establish consistent UX standards across multiple platforms.
*Analyse customer data and experience metrics to prioritise improvements.
*Present insights and recommendations to senior stakeholders.
*Champion a customer-first culture across the organisation.
About YouWe’re looking for someone who has experience within SaaS, software or digital products and is passionate about improving customer experiences.
You’ll ideally have experience in:
*Customer Experience (CX)
*User Experience (UX)
*Customer Journey Mapping
*Service Design
*User Research
*Digital Product environments
*Agile product delivery
*Stakeholder management
*Data-led decision making
Experience working alongside Product Managers, Developers and Commercial teams would be highly beneficial.
What’s on Offer*Salary of £50,000 - £70000
*Hybrid working with a minimum of one day per week onsite in Ellesmere Port
*Opportunity to shape customer experience strategy across multiple digital products
*Collaborative and supportive team environment
*Genuine opportunity to influence product direction and business growth
Ellesmere Port (Hybrid - Minimum 1 Day per Week Onsite)
Are you passionate about creating exceptional customer experiences across digital products?
We’re recruiting for an experienced Customer Experience Lead to join an innovative solutions organisation that is investing heavily in the experience of its customers and users. This is a fantastic opportunity to shape how customers interact with multiple products, ensuring every journey is intuitive, consistent and centred around customer needs. This will be working on projects that relate to property, legal and financial services therefore candidates from regulatory technology environments could be ideal.
Working closely with Product, Development, Commercial and Operational teams, you’ll lead the customer experience strategy across a portfolio of digital products, helping to reduce friction, improve adoption and increase customer satisfaction.
The RoleYou’ll be responsible for defining and embedding a consistent UX and CX approach across multiple software products. You’ll map customer journeys, identify pain points, use customer insight and data to drive improvements, and champion customer-centric thinking throughout the business.
Key Responsibilities*Define and implement a customer and user experience strategy across multiple digital products.
*Map, analyse and continually improve end-to-end customer journeys.
*Identify customer pain points and recommend practical improvements.
*Lead customer research, usability testing and insight gathering.
*Work closely with Product and Development teams to embed UX principles throughout the product lifecycle.
*Establish consistent UX standards across multiple platforms.
*Analyse customer data and experience metrics to prioritise improvements.
*Present insights and recommendations to senior stakeholders.
*Champion a customer-first culture across the organisation.
About YouWe’re looking for someone who has experience within SaaS, software or digital products and is passionate about improving customer experiences.
You’ll ideally have experience in:
*Customer Experience (CX)
*User Experience (UX)
*Customer Journey Mapping
*Service Design
*User Research
*Digital Product environments
*Agile product delivery
*Stakeholder management
*Data-led decision making
Experience working alongside Product Managers, Developers and Commercial teams would be highly beneficial.
What’s on Offer*Salary of £50,000 - £70000
*Hybrid working with a minimum of one day per week onsite in Ellesmere Port
*Opportunity to shape customer experience strategy across multiple digital products
*Collaborative and supportive team environment
*Genuine opportunity to influence product direction and business growth
Job number 3946044
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Company Details:
Adele Carr Recruitment
Company size: 20–49 employees
Industry: Recruitment Consultancy
Specialist Recruiter covering the whole of the North West. We cover multiple sectors including Accountancy, Public Practice, Business Support and Payr...