Full job descriptionHospitality & Visitor Centre Manager
Location: Masham, North Yorkshire
Salary: £35,000–£45,000 per year (dependent on experience)
Job Type: Full-time
Lead One of Yorkshire’s Most Unique Hospitality Destinations
Are you an experienced hospitality manager looking for your next challenge? Do you thrive in a fast-paced environment where no two days are the same?
The Black Sheep Visitor Centre is looking for a passionate and driven Hospitality & Visitor Centre Manager to lead our vibrant hospitality operation. From our bustling bar and restaurant to brewery tours and retail shop, you’ll play a key role in delivering exceptional customer experiences while inspiring and developing a talented team.
If you’re passionate about great beer, outstanding hospitality and leading people to success, we’d love to hear from you.
The Role
As Hospitality & Visitor Centre Manager, you’ll take ownership of the day-to-day running of our busy Visitor Centre, ensuring every guest enjoys a first-class experience.
Your responsibilities will include:
*Leading, coaching and developing both Front of House and Back of House teams.
*Creating a positive, motivated and high-performing team culture.
*Delivering exceptional customer service and ensuring every guest leaves with a memorable experience.
*Managing staff rotas to maximise efficiency while controlling labour costs.
*Overseeing stock ordering, inventory management and cost control.
*Maintaining outstanding standards of cleanliness, presentation and compliance.
*Driving sales, increasing profitability and identifying opportunities for growth.
*Resolving customer and operational issues quickly with a positive, solutions-focused approach.
About You
We’re looking for an enthusiastic leader who enjoys working in hospitality and takes pride in delivering excellence.
You’ll have:
*Previous management experience within a busy bar, restaurant or hospitality venue.
*A valid Personal Licence (Alcohol). - Preferable
*Excellent leadership and communication skills.
*Strong organisational and problem-solving abilities.
*A proactive, hands-on approach with a genuine passion for customer service.
*A passion for beer, food and creating memorable guest experiences.
*The legal right to work in the UK.
Salary & Benefits
Salary: £35,000–£45,000 per year (dependent on experience)
Benefits include:
*Company pension
*Beer discount
*Employee discount
*Discounted or free food
*Employee Assistance Programme
*Company events
*Free on-site parking
Requirements
Experience
*Hospitality or bar management: Minimum 1 year (required)
Licence/Certification
*Personal Licence (preferable)
Language
*English (required)
Work Authorisation
*Must have the legal right to work in the UK.
Location
Masham, North Yorkshire (on-site)
Join the Black Sheep Team
This is a fantastic opportunity to lead one of Yorkshire’s best-known brewery visitor attractions, where hospitality, tourism and brewing come together. If you’re ready to take the next step in your hospitality career and lead a passionate team in a unique destination, we’d love to hear from you.