Full job descriptionIntroduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Overview

We are looking for Account Handlers to join our highly successful and well-established Real Estate practice across our London, Bournemouth, and Chichester offices.
Our Real Estate practice is a core part of the business, recognised for its strong market reputation, high-performing culture and consistent growth. It offers a fantastic platform for development, with clear opportunities to build your expertise and progress within a respected corporate team.
The team itself is ambitious, collaborative and forward-thinking, combining deep sector knowledge with a proactive approach to delivering solutions for clients. If you are looking to be part of a dynamic environment where you can genuinely develop your career, we would love to hear from you.
You will play a key role in supporting the servicing of client accounts, ensuring a high standard of delivery and client experience across a diverse Real Estate portfolio.
The successful candidates will be based out of our London / Guildford / Chichester offices on a hybrid basis.

How you’ll make an impact

*You will look after a portfolio of Real Estate clients.
*Creating documents for new customers, along with any mid-term adjustments and renewals information.
*Ensure all customer details are recorded accurately and entered on to the system in a timely fashion to ensure data integrity.
*Obtain renewal terms for customers, always ensuring you’ve explored other options before providing the best available solution.
*Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date.
*Liaise with clients and insurers. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required.
*Deal with account queries and credit control matters highlighting any concerns.
*Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required.
*Keep accurate records and process in accordance with our agreed procedures, to ensure renewals are delivered in a timely manner to ensure positive outcomes for our clients.

About You

*Previous experience as an Account Handler within Real Estate or Property is essential; however, we are open to candidates who have gained some exposure to this area and are keen to further develop their expertise, provided you have a strong core foundation.
*Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII is desirable as is being educated to GCSE standard or equivalent.
*Worked to targets within a regulated, measurable framework and achieved SLA’s.
*Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
*Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information.
*Highly accurate with a strong attention to detail, using initiative when assisting team members.
*Fully proficient in Acturis.
*Eligible to work in the UK.
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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
*Minimum of 25 days holiday, plus bank holidays, and the option to ’buy’ extra days
*Defined contribution pension scheme, which Gallagher will also contribute to
*Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
*Income protection, we’ll cover up to 50% of your annual income, with options to top up
*Health cash plan or Private medical insurance
Other benefits include:
*Three fully paid volunteering days per year
*Employee Stock Purchase plan, offering company shares at a discount
*Share incentive plan, HMRC approved, tax effective, stock purchase plan
*Critical illness cover
*Discounted gym membership, with over 3,000 gyms nationally
*Season ticket loan
*Access to a discounted voucher portal to save money on your weekly shop or next big purchase
*Emergency back-up family care
*And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health condition