Full job description

The Role:
A leading estate agents are seeking a lettings administrator, based in there Barnes office 5 days a week. This role is Residential Lettings department role. You will be responsible for supporting in the smooth running of the department by providing an administrative service.


Key Responsibilities:*Answering the phone and directing calls as required
*Dealing directly with clients / applicants looking to let or rent and answer any enquiries
*Typing and organising reports where appropriate
*Organising the marketing of the properties including arranging photographs and floor plans and EPCs, creating brochures, window cards and organising advertising
*Arranging canvassing
*Collating statistics
*Progressing tenancy paperwork
*Carrying out the occasional viewing for lettings when required
*Organising contractors to attend to maintenance issued and informing landlords of costs or quotes where applicable.
*Any other reasonable duties that may be required from time to time.
*A large proportion of the day will be supporting property management with general tasks
*Sending out utility letters and dealing with check in/check outs
*Organising service charges for block management
*Adding invoices to Reapit
Skills, Knowledge & Experience
*Professional
*Excellent customer service skills
*Strong administrative skills
*Strong IT skills
*A strong team player with good interpersonal skills
*Numerate
*Excellent communication skills
*Good time management skills
*Attention to detail
*Highly organised
*Experience of working in a fast-paced administrative environment
Competencies:
*A friendly and approachable team player
*Willingness to tackle a variety of tasks with common sense and enthusiasm
*Comfortable working in a fast-paced environment where flexibility is essential
*Experience of working in the property industry (min 2 years)