Full job descriptionDo you want to work in one of the best-performing NHS organisations in England? Northumbria Healthcare Digital Services is seeking a dynamic and motivated individual to join our Hardware Team as an IT Hardware Technician Apprentice. Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients?
About the role:
Northumbria Healthcare’s Digital Services team provides all the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper-free at the point of care. You will support existing PC equipment and software applications along with the deployment of new equipment and software.
Responsibilities:
*Providing support for all PC equipment, software, and mobile devices throughout the Trust, including installation of PC hardware, software, and peripheral devices

*Investigate routine enquiries and queries from staff, providing assistance & advice as required

*Order, install, and configure new IT desktop equipment and Mobile devices

*Manage and maintain the asset database and documentation

*Ensure new equipment is installed and configured

*Troubleshoot and resolve basic service desk support calls

*Update systems to track the lifetime of IT assets within the Trust

Desirable skills:
*A good knowledge of Windows based operating systems, Microsoft Outlook and Microsoft Office suites

*Demonstrable knowledge of desktop equipment, including: PCs, laptops, printers, tablets and phones

Entry requirements:
*3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

*GCSE Maths and English (or equivalents) at grades 3+ (D or above)

*Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
37.5 hours per week, Monday to Friday
Benefits:
*Cycle to work scheme

*Discounted travel plans

*Fleet solutions (home electronics, motorhomes and car leasing)

*Flexible working

*Occupational health and wellbeing services

*Pensions

*Pool cars

*Special memberships scheme for Alnwick Gardens and Lilidorei

*Sports and social club

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!