Full job descriptionOur client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking an Operational Support Team Leader to join their well-established team. This is an excellent opportunity for a process-driven, analytical, and solution-focused individual who thrives on improving operational efficiency, leading teams, and driving continuous improvement across business processes.

Salary is between £28,000 to £30,000 depending on experience. Hours of work are 9:30am to 5:30pm, Monday to Friday. Please note this is an office-based position.

Benefits include: 31 days holiday including Bank Holidays, Paycare Healthcare Cash Plan (including discounts and 24-hour GP access), Life Assurance x2, and the option to purchase up to 5 additional days’ unpaid holiday through salary sacrifice.

This role requires someone who enjoys analysing data, improving workflows, and ensuring operational targets and service standards are consistently achieved.

Your duties will include:
*Lead, motivate and develop the Operational Support team, ensuring departmental objectives and KPIs are achieved
*Oversee daily operational activities, ensuring tasks are completed accurately, efficiently and within agreed timescales
*Monitor team performance, providing coaching, feedback and regular one-to-one support
*Conduct performance reviews and identify training and development opportunities
*Analyse operational data and performance metrics to identify trends, risks and opportunities for improvement
*Investigate operational issues, identify root causes and implement effective, long-term solutions
*Review and improve processes to increase efficiency, accuracy and productivity
*Produce reports to support business decision-making and operational planning
*Work collaboratively with internal departments to resolve operational challenges and improve cross-functional processes
*Ensure compliance with company policies, procedures and quality standards
*Support recruitment, onboarding and training of new team members
*Promote a positive, collaborative and high-performing team culture
*Support people management activities, including investigations where required
*Provide cover for other Team Leaders to ensure continuity across the department

To be successful as the Operational Support Team Leader, you will have:
*Experience leading or supervising a team
*A process-driven mindset with a passion for continuous improvement
*Strong analytical skills with the ability to interpret data and make informed decisions
*Excellent problem-solving skills with a proactive, solution-focused approach
*Experience producing reports and using data to drive operational improvements
*Strong organisational and planning skills with the ability to prioritise workloads effectively
*Excellent communication and interpersonal skills
*A confident and supportive leadership style with the ability to motivate and develop others
*Good knowledge of Microsoft Office, particularly Excel
*A calm, resilient and adaptable approach when working under pressure
*Understanding of HR policies and people management processes would be advantageous