Full job descriptionBusiness Analyst (Payments)
£515 P/D Inside IR35
Hybrid, 2 days on site per week in Knutsford
6 months, scope to extend


We’re looking for a Business Analyst to support the design and transformation of payments investigations processes for our client. You’ll play a key role in analysing current workflows, defining future-state solutions, and ensuring processes are efficient, compliant.

Critical Skills
* Strong knowledge of current accounts, packaged bank accounts and insurance.
* Ability to identify automation opportunities and drive process improvements
* Experience mapping business processes to system workflows and case lifecycles
* Strong stakeholder management across both business and technology teams
* Ability to translate complex requirements into clear documentation
* Experience working with user stories and Agile backlog management
* Focus on ensuring compliant and high-quality processes

Accountabilities
* Identification and analysis of business problems and client requirements that require change within the organisation.
* Development of business requirements that will address business problems and opportunities.
* Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
* Support the creation of business cases that justify investment in proposed solutions.
* Conduct feasibility studies to determine the viability of proposed solutions.
* Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
* Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.