Full job descriptionEXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking Claims Management company who have exciting opportunities available for a an experienced Account Manager
We are interested in speaking with AM’s who are keen to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both it’s employees and clients.
THIS IS A FULLY REMOTE BASED WORKING ROLE
Salary: £75k to £85k plus market leading benefits
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED (and recent - from the last 12 months) ACCOUNT MANAGEMENT EXPERIENCE
About the role
*As an Account Manager (AM), you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success.
You’ll act as the kay part of the customer relationship — proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.
What you’ll do
*Customer Relationship Management
*Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
*Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.
*Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
*Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.
Retention & Growth
*Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops.
*Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
*Execute customer success strategies tailored to your customer segment and business priorities.
Project & Outcome Ownership
*Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives.
*Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
*Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.
Customer Journey Optimisation
*Support seamless handoffs from Onboarding to post-go-live engagement.
*Use data and performance metrics to drive transparency, identify risks, and demonstrate value realisation.
*Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.
Qualifications
*5+ years of experience in Insurance Account Management in preferably tech-enabled services, TPA, Insurtech, or B2B service delivery
*Are passionate about building strong customer partnerships and delivering measurable value
*Have experience running performance business reviews or executive business reviews with enterprise customers
*Thrive in cross-functional environments and can influence without authority
*Possess strong organisational and project management skills — able to juggle multiple customers and priorities
*Have a deep sense of accountability and ownership; you don’t let balls drop
*Bring curiosity and creativity to problem solving
*Are excited to help build — not just execute — a world-class CS function
*Have an understanding of the P&C Insurance industry and claims value chain (a plus)
This is a unique opportunity to join a forward-thinking company with a great working culture which is in a real phase of growth. This is a role you can really make your own.
Please apply TODAY!