Full job description

Intensive Temporary Accommodation Officer (Complex Needs)
Watford
Permanent, 37 hours per week


The Vacancy


Are you passionate about changing lives through housing? If you’re someone who combines strong housing management expertise with empathy, resilience and a can-do attitude, we want to hear from you.


Introduction to the role


We’re looking for a dedicated and proactive Intensive Temporary Accommodation Officer to join our Housing Operations team. This is more than just a housing role — it’s an opportunity to support people with complex needs to sustain tenancies, rebuild independence, and thrive in their communities.


Role purpose


As an Intensive Temporary Accommodation Officer, you will deliver a high-quality, person-centred housing management service to customers in our Housing First and Next Step programmes.


You’ll take ownership of tenancies from pre-assessment through to sustainment, ensuring customers receive tailored support while meeting essential housing management standards.


What’s the role?


Key Accountabilities


*Managing a portfolio of tenancies, ensuring residents are supported to maintain long-term, stable housing


*Carrying out pre-tenancy assessments, property inspections, and tenancy reviews


*Supporting residents with rent management and reducing arrears through payment planning and monitoring


*Handling anti-social behaviour, tenancy breaches, and complex casework with professionalism and care


*Working with partners, support agencies, and stakeholders to ensure a joined-up service


*Representing the organisation in court and at community or stakeholder meetings


*Ensuring properties are safe, compliant, and re-let quickly to minimise void loss


*Playing a key role in delivering a trauma-informed, customer-first approach




What are we looking for?
Essential:


*Experience in housing management, ideally within social housing


*Strong understanding of rent recovery, tenancy enforcement, and housing legislation


*Experience working with individuals with complex needs (e.g. mental health, substance misuse, domestic abuse)


*Excellent communication, negotiation and conflict resolution skills


*Ability to work both independently and collaboratively in a fast-paced environment


*A customer-focused, solution-driven mindset


*A full driving licence and access to a car with business insurance


Desirable:


*Knowledge or experience of the Housing First model


*CIH qualification or equivalent


Who you’ll work with


*Responsible to: Temporary Accommodation Team Leader


*Department: Housing Operations


What can we offer you?


*28 days’ annual leave (pro rata)


*Employer pension contribution of up to 11%


*Development opportunities


*Comprehensive employee rewards scheme




How we work


We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.


How to apply


If this sounds like your next role, click ’apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.




Closing date: 26th July 2026
Interviews: To be confirmed


(Please note we reserve the right to close the vacancy early if we receive a large response.)