Full job descriptionFully remote role sits within a central systems team, supporting the day-to-day operation and continuous improvement of Practice Management and Document Management processes through ticket support, data cleansing, reporting, templates, training and process documentation.


Client Details
The client is a UK-wide professional services business with a central systems team responsible for supporting and improving core Practice Management and Document Management processes.
Description
You will be responsible for:
*Provide day-to-day support for Practice Management and Document Management system queries
*Assist with ticket support, troubleshooting and resolving user issues across the business.
*Support the creation, documentation and improvement of standard processes.
*Help deliver training and induction sessions for new and existing users.
*Assist with data cleansing, data quality checks and KPI alert reviews.
*Support reporting activity, including creating or adapting system reports.
*Help create, update and upload document and billing templates.
*Support month-end system processes, disbursement imports and database-related tasks.
*Monitor adherence to agreed processes and work with users to resolve issues.
*Contribute to wider improvement projects, including system integrations and acquisition-related activity where required.
Profile
The successful candidate will have:
*Experience within accountancy practice, professional services, or financial services environment.
*Strong Excel skills and confidence working with data.
*The ability to learn new systems and processes quickly.
*Excellent attention to detail, particularly around data quality and process accuracy.
*Strong written and verbal communication skills.
*A logical, curious and improvement-focused mindset.
*The confidence to support users, answer queries and explain processes clearly.
*The ability to work independently in a fully remote environment with minimal supervision.
*A proactive, self-motivated approach and willingness to get involved in wider team projects.
*An interest in systems, process improvement, training and business support.
Job Offer
What’s on offer?
*Fully remote position - work from anywhere in the UK.
*Competitive salary ranging from £25,000 to £30,000 per annum.
*A permanent position within a growing technology department.
*An opportunity to work in the professional services industry.
*A supportive environment focused on skill development.
*Potential for career progression within the organisation.
If you are ready to take on this exciting role as a Core Software Assistant, we encourage you to apply today!