Full job descriptionBroker Support / Account Handler


Job Market – Energy / Reinsurance


Broker Support / Account Handler – About the role
Supports the Energy Broking team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that Clients’ needs are best satisfied.


Broker Support / Account Handler – Key duties
Develop strong relationships with immediate team and Divisional teams
Deal with incoming enquiries from clients, insurers and third parties
Deal with client renewals and mid-term adjustments
Behave with all clients (both internal and external) fairly and ethically
Maintain an appropriate group of preferred markets in each area of activity
Maintain any ongoing delegated authority contracts appropriately and cost effectively
Assist in the creation of comprehensive client broking and other types of documents
Processing of slips, quotes, indications and endorsements
Technical duties (including data entry, credit control, chasing subjectivities)
Assist in planning the most appropriate insurance programme for the client’s demands and needs
Organise files and electronic records.
Ensure up to date records are maintained at all times on the Company’s/Group’s systems for the rest of the team to access, developing new filing systems where appropriate
Interpret instructions and issues arising and then implement actions according to policies and procedures.


Broker Support / Account Handler - Key requirements
Attention to detail with the ability to produce accurate documentation
Experience in Reinsurance
Ability to work effectively within a team
Able to establish strong client focused relationships built upon the ability to deliver a high standard of service
Able to react positively to change – resilient and calm under pressure
Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders


Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.