Full job descriptionRole: Customer Order Expeditor
Location: Knutsford, Parkgate Industrial Estate
Working Hours: Mon-Fri, 8:30am till 5pm. 40 hours per week (Office Based)
We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK.
About Us
With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives.
What You’ll Be Doing
*Ensuring customers have an up-to-date status for their order regularly

*Responding to customer e-mails / phone calls in a timely manner of 24 hours or less

*Reviewing order status and ensuring timely picks to meet on time delivery

*Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.

*Liaising with Customer Inspectors

*Facilitating schedule of orders and resolving issues

*Providing updates to third party inspectors on open Inspection

What You’ll Bring
*Customer-focussed

*Have a pro-active approach to your work and be able to use your own initiative, driving orders through the system.

*Clear and professional communication skills

*Will need to be passionate about your role and provide excellent customer service and on-time delivery.

*Experience in a manufacturing/production environment would be an advantage, although not essential.

*Be able to stay calm when dealing with customer complaints in challenging situations

*Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.

*Have the ability to multitask and manage your own time.

*Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.

*Reliability and a detail-oriented approach.

*Be a pro-active team player with a positive attitude and willingness to learn.

*Have good numeracy, literacy and communication skills.

What’s On Offer?
*A competitive salary between £28-£30k depending on experiance

*Access to an Employee Assistance Programme, offering free and confidential support.

*A company pension scheme to help you plan for the future.

*Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check-ups, optical care, physiotherapy, and more.

*Training opportunities to support your career development.

*Long service awards, recognising your continued commitment.

*Increased annual leave based on length of service.

?Hours of work are 40 hours over Monday to Friday, 8:30am till 5pm.