Full job descriptionAre you passionate about building strong client relationships and delivering exceptional customer service?
Our client is looking for a Key Client Manager to become the main point of contact for a portfolio of key accounts, managing projects from initial enquiry through to successful delivery. Working closely with production, logistics, procurement and commercial teams, you’ll ensure every project is delivered on time and to the highest standards.
What You’ll Be Doing
Managing and developing relationships with key customer accounts
Coordinating customer projects from enquiry through to delivery
Preparing quotations and commercial documentation
Monitoring customer orders throughout the supply chain
Liaising with production, logistics and procurement teams to ensure on-time delivery
Maintaining accurate customer records using CRM and internal systems
Resolving customer queries and providing regular project updates
Supporting continuous improvement initiatives to enhance customer satisfaction
About You
Previous experience in Key Account Management, Customer Service, Commercial or Project Coordination
Excellent communication and relationship-building skills
Strong organisational skills with the ability to manage multiple priorities
Commercial awareness and a proactive approach to problem solving
Good working knowledge of Microsoft Office
Experience using CRM or ERP systems would be advantageous
Experience within manufacturing, logistics, supply chain or industrial sectors is desirable but not essential
If you’re looking for an opportunity to build long-term client relationships while developing your career within a growing business, we’d love to hear from you.