Full job descriptionCustomer Service Advisor

Birmingham City Centre | £13.00 per hour | 12-Month Temporary Contract
Are you passionate about delivering exceptional customer service? Do you bring a positive attitude, strong communication skills, and a professional approach to your work?
We’re recruiting Customer Service Advisors to join one of the world’s most respected financial services brands. This is a fantastic opportunity for customer-focused individuals looking to build their experience within a professional, fast-paced environment.

What you’ll be doing:
As a Customer Service Advisor, you’ll be the first point of contact for customers, helping with account enquiries, providing support, resolving issues, and delivering an outstanding customer experience on every interaction.
You’ll be expected to build rapport with customers, take ownership of enquiries, and ensure every conversation is handled professionally and efficiently.

Role Details
*Pay: £13.00 per hour, plus holiday pay.
*Location: Birmingham City Centre
*Contract: 12-month temporary contract
*Full-time position, Monday to Friday with a rotating shift pattern between 8:00am and 8:00pm, scheduled in advance to support a busy customer operation.
*Full flexibility is essential, as you’ll be required to work a variety of early and late shifts across the operating hours.
What you’ll bring:
*Have excellent verbal and written communication skills
*Have previous customer service experience (retail, hospitality, contact centre, banking or similar)
*Are professional, reliable and punctual
*Take pride in delivering great customer service
*Have a strong work ethic and positive attitude
*Can remain calm, organised and solutions-focused

Interview Process: Successful candidates will ideally be available to attend in-person interviews on 27th July and 6th August. We encourage applicants to keep these dates free where possible.

We’re looking for enthusiastic, customer-focused individuals who are professional, reliable and take pride in delivering excellent service. If you have strong communication skills, a positive attitude and experience in a customer-facing role, we’d love to hear from you.

Apply today and take the next step in your customer service career with a world-renowned organisation.