Full job descriptionIntroduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

At Strata Solicitors, we are committed to delivering exceptional service and achieving excellence in everything we do. As a Claims Analyst, you will play a key role in supporting the performance, efficiency, and continuous improvement of our claims operation, helping us maintain our reputation as a trusted partner to our clients.
This role can be based from either our Blisworth or Tamworth office, with home-working flexibility and ad hoc travel to the office as required.

How you’ll make an impact

Working closely with the Claims Management team, you will provide analytical, operational, and administrative support to ensure the smooth running of the claims function. You will contribute to service delivery, performance reporting, process improvement, and client relationship management, whilst supporting the team in achieving key business objectives.
Key Responsibilities
*Partner with Claims Managers and the wider management team to deliver an exceptional client experience.
*Act as a key point of contact between claims handlers and management, ensuring effective communication and efficient workflow management.
*Support the day-to-day coordination of incoming and existing claims to maximise operational efficiency.
*Produce and analyse claims statistics, management information, and performance reports to support business decision-making.
*Maintain accurate claims and client data, ensuring the highest standards of data integrity and reporting.
*Assist in the preparation of internal reports, client-facing reports, and service review documentation.
*Develop and document procedures to support consistent and compliant ways of working.
*Build and maintain strong relationships with clients and internal stakeholders.
*Monitor and support compliance with office procedures, client service level agreements (SLAs), and key performance indicators (KPIs).
*Assist with claims payment authorisation processes in line with agreed controls and governance requirements.
*Provide ad hoc administrative and operational support to the wider team as required.
*Support Claims Managers with service delivery initiatives, management information, and reporting requirements.

About You

We’re looking for a proactive and detail-oriented individual who thrives in a fast-paced environment and enjoys working collaboratively to drive positive outcomes.
Essential:
*Experience within a motor claims handling environment.
*Strong attention to detail and excellent organisational skills.
*Ability to analyse data and produce meaningful reports and insights.
*Strong communication and stakeholder management skills.
*A proactive, solutions-focused approach with the ability to prioritise effectively.
*Eligibility to work in the UK.
Desirable:
*A Law degree or equivalent insurance qualification.
*Experience working within a legal, insurance, claims management, or related environment.
*Previous experience supporting team performance, process improvement, or operational reporting.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
*Minimum of 25 days holiday, plus bank holidays, and the option to ’buy’ extra days
*Defined contribution pension scheme, which Gallagher will also contribute to
*Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
*Income protection, we’ll cover up to 50% of your annual income, with options to top up
*Health cash plan or Private medical insurance
Other benefits include:
*Three fully paid volunteering days per year
*Employee Stock Purchase plan, offering company shares at a discount
*Share incentive plan, HMRC approved, tax effective, stock purchase plan
*Critical illness cover
*Discounted gym membership, with over 3,000 gyms nationally
*Season ticket loan
*Access to a discounted voucher portal to save money on your weekly shop or next big purchase
*Emergency back-up family care
*And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversit