IT Support Analyst
other jobs Southern Lights
Added before 1 Days
- England,South West,Gloucestershire,Stroud
- Full Time, Permanent
- £25,000 - £30,000 per annum
Job Description:
Full job descriptionAn established technology-focused organisation is looking for an IT Support Technician to join its internal IT team. This is a great opportunity for someone with solid Microsoft 365 support experience who also enjoys working with SharePoint, Power Automate and modern workplace technologies.
You’ll be joining a collaborative team, providing day-to-day technical support while helping improve internal systems, automation and user experience.
The role
*Provide 1st and 2nd line support to internal users via Microsoft Teams, email and remote support tools
*Troubleshoot hardware, software and Microsoft 365 issues
*Administer SharePoint, including permissions, security and compliance
*Develop and maintain Power Automate workflows and process automation
*Support Active Directory, Windows desktop and server environments
*Manage user accounts and Microsoft 365 administration
*Maintain and update an internal WordPress website
*Work with third-party suppliers to resolve technical and licensing issues
*Produce clear technical documentation and knowledge articles
*Ensure support tickets are managed within agreed SLAs
*Contribute to ISO27001 compliant processes and documentation
What we’re looking for
*Previous experience in an IT support or service desk role
*Strong Microsoft 365 administration skills
*Good knowledge of SharePoint Online
*Experience creating or maintaining Power Automate workflows
*Windows desktop and Windows Server support experience
*Active Directory and PowerShell knowledge
*Experience managing or maintaining WordPress websites
*Excellent communication and customer service skills
*A proactive approach with strong troubleshooting ability
Desirable
*CompTIA A+, ITIL Foundation or similar certifications
*Microsoft certifications
*Experience working within ISO27001 or similar security standards
What’s on offer
*£25,000 to £30,000 depending on experience
*Hybrid working, 3 days per week in the office
*Supportive and collaborative team environment
*Opportunity to develop your Microsoft 365, SharePoint and automation skills
*Long-term career progression within a growing organisation
You’ll be joining a collaborative team, providing day-to-day technical support while helping improve internal systems, automation and user experience.
The role
*Provide 1st and 2nd line support to internal users via Microsoft Teams, email and remote support tools
*Troubleshoot hardware, software and Microsoft 365 issues
*Administer SharePoint, including permissions, security and compliance
*Develop and maintain Power Automate workflows and process automation
*Support Active Directory, Windows desktop and server environments
*Manage user accounts and Microsoft 365 administration
*Maintain and update an internal WordPress website
*Work with third-party suppliers to resolve technical and licensing issues
*Produce clear technical documentation and knowledge articles
*Ensure support tickets are managed within agreed SLAs
*Contribute to ISO27001 compliant processes and documentation
What we’re looking for
*Previous experience in an IT support or service desk role
*Strong Microsoft 365 administration skills
*Good knowledge of SharePoint Online
*Experience creating or maintaining Power Automate workflows
*Windows desktop and Windows Server support experience
*Active Directory and PowerShell knowledge
*Experience managing or maintaining WordPress websites
*Excellent communication and customer service skills
*A proactive approach with strong troubleshooting ability
Desirable
*CompTIA A+, ITIL Foundation or similar certifications
*Microsoft certifications
*Experience working within ISO27001 or similar security standards
What’s on offer
*£25,000 to £30,000 depending on experience
*Hybrid working, 3 days per week in the office
*Supportive and collaborative team environment
*Opportunity to develop your Microsoft 365, SharePoint and automation skills
*Long-term career progression within a growing organisation
Job number 3951583
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