Full job descriptionAn opportunity has arisen for a Supported Housing Service Manager / Supported Accommodation Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services.
As a Supported Housing Service Manager / Supported Accommodation Manager, you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support.
This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required.


You will be responsible for
*Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes.
*Manage, support and develop Team Leaders, Coordinators and Support Coaches.
*Promote trauma-informed, psychologically informed and person-centred approaches.
*Oversee tenancy sustainment, housing management, safeguarding and customer support.
*Monitor KPIs including occupancy, rent collection, arrears and service performance.
*Manage safeguarding, complaints and risk issues in line with policies and legislation.
*Build partnerships with local authorities, community organisations and external agencies.
*Identify and implement service improvements and operational efficiencies.
*Maintain accurate records, reports and performance monitoring.
*Manage budgets, income performance and financial controls.
*Participate in an on-call rota, responding to emergencies when required.


What we are looking for
*Managed housing referrals, assessments and placements for supported housing, including individuals leaving prison and those with complex needs.
*Conducted tenancy sign-ups, housing inductions and voids checks, ensuring properties met required safety and compliance standards prior to occupation.
*Delivered key-working sessions and practical housing advice, supporting residents with budgeting, benefits and tenancy responsibilities.
*Identified early signs of tenancy breakdown and implemented preventative interventions, coordinating repairs with contractors and housing teams.
*Extensive management experience within supported housing, housing, social care or related services.
*Experience supporting vulnerable individuals to improve independence and wellbeing.
*Strong understanding of homelessness, housing support and related social challenges.
*Proven ability to lead, motivate and develop teams.
*Experience monitoring performance, improving services and ensuring compliance.
*Ability to analyse data and support service improvements.
*Well-developed emotional intelligence, empathy, resilience and professional boundaries.
*Experience producing reports, maintaining records and using IT systems.
*Full UK driving licence and access to a vehicle for work travel.


What’s on offer
*Competitive Salary
*Essential Car User Allowance plus mileage reimbursement.
*33 days’ annual leave including bank holidays, increasing with service.
*Option to buy or sell annual leave.
*Health Cash Plan (following probation).
*Employee Assistance Programme.
*Pension scheme.
*Life assurance.
*Personal accident cover.
*Staff benefits and shopping discounts.
*Flexible and supportive working environment.


This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution.




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