IT Support Analyst
other jobs Larbey Evans
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £40,000 - £45,000 per annum
Job Description:
Full job descriptionIT Support Analyst
Renowned City law firm is seeking a proactive and customer focused 1 line IT Support Analyst to join the firm’s IT department. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.
*Salary to £45,000
*Hybrid working (3 days office / 2 days remote)
*Fantastic employee benefits
*Enhanced maternity leave
*Staff bonus scheme
IT Support Analyst – Key Responsibilities:
*Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
*Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
*Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
*Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
*Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
*Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
*Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
*Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.
IT Support Analyst – Skills & Requirements:
*Previous experience in a 1 line IT support or service desk role is essential.
*Law firm experience is highly advantageous.
*Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
*Basic understanding of Active Directory and user account administrations.
*Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
*Experience with desktop hardware, laptops, printers, and mobile devices.
Renowned City law firm is seeking a proactive and customer focused 1 line IT Support Analyst to join the firm’s IT department. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.
*Salary to £45,000
*Hybrid working (3 days office / 2 days remote)
*Fantastic employee benefits
*Enhanced maternity leave
*Staff bonus scheme
IT Support Analyst – Key Responsibilities:
*Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
*Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
*Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
*Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
*Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
*Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
*Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
*Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.
IT Support Analyst – Skills & Requirements:
*Previous experience in a 1 line IT support or service desk role is essential.
*Law firm experience is highly advantageous.
*Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
*Basic understanding of Active Directory and user account administrations.
*Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
*Experience with desktop hardware, laptops, printers, and mobile devices.
Job number 3952359
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Company Details:
Larbey Evans
Larbey Evans is a specialist legal recruitment consultancy, providing Business Services, Document Review, eDisclosure and Management recruitment assis...