Full job descriptionCredit ControllerJoin a busy Credit Services team based at Head Office in Crick, Northamptonshire, where you’ll play an important role in supporting the business through a major system transition. This is an excellent opportunity for an experienced Credit Controller to join a collaborative team, helping to manage customer accounts, resolve queries and maintain strong cash collection performance during a period of increased activity.
About the RoleAs a Credit Controller, you’ll be responsible for supporting the effective management of customer accounts, with a particular focus on cash allocation, customer service and debt collection. Working closely with branches and customers, you’ll resolve invoice queries, monitor credit limits and help ensure outstanding balances are collected in a timely manner while supporting the wider Credit Services team throughout the business’s system transition.
Key Responsibilities*Collect outstanding debt and ensure customer payments are received on time.
*Allocate cash accurately and maintain customer accounts.
*Resolve invoice disputes by liaising with branches and customers.
*Monitor customer credit limits and review accounts exceeding agreed limits.
*Escalate high-risk accounts to management where appropriate.
*Support customers with account queries and provide a high level of customer service.
*Maintain accurate account records and document dispute resolutions.
*Contribute to the Credit Services team during a major business system transition.
Key Requirements*Previous experience within a Credit Control role.
*Strong customer service and communication skills.
*Good working knowledge of Microsoft Excel.
*Ability to investigate and resolve account and invoice queries.
*Strong organisational skills with the ability to manage a busy workload.
*Proactive and customer-focused approach.
*SAP experience would be highly advantageous.
What’s on Offer*Hybrid working.
*Opportunity to join a busy Credit Services team during a significant business transformation.
*Varied role combining credit control, cash allocation and customer service.