Full job descriptionWe’re an education-only IT Managed Service Provider undergoing an exciting period of transformation, building the foundations for long-term, sustainable growth. This is a key moment to join us and play a meaningful role in shaping how we operate.
The role
Whilst the role is hybrid, there will be a requirement to travel between two sites based in Horsham & Crawley.
The role will act as the central coordination point for administration activity, supporting managers and employees. To provide efficient and accurate administrative support across the full employee lifecycle, ensuring HR operations are delivered effectively, compliantly, and in alignment with the Group HR operating model.
Responsibilities:
Front of House and General Administrative Support
*Act as the first point of contact for incoming calls and visitors, ensuring professional handling, accurate routing, and a welcoming front-of-house experience, including greeting guests and offering refreshments
*Coordinate inbox queries
*Maintain trackers
*Support projects (e.g. office move) and initiatives as required
Business & Office Administration Support
*Support the coordination of travel arrangements, including:
*Booking travel and accommodation
*Managing itineraries where required
*Provide general office administrative support, including:
*Supporting meeting logistics (rooms, diaries, coordination)
*Managing ad hoc administrative requests from senior stakeholders
*Coordinating deliveries for events
*Stationary and uniform orders
*Assist in maintaining an organised and efficient office environment


HR Administration & Systems
*Maintain accurate employee records within Sage HR
*Ensure all HR documentation is up to date and stored in line with GDPR requirements
*Prepare and issue employee documentation
*Support payroll processes, ensuring accurate and timely data submission
Employee Lifecycle Support Administration
*Coordinate onboarding processes
*Manage probation administration, including tracking and documentation
*Maintain accurate employee files and ensure compliance with retention requirements
*Support offboarding processes, including documentation and system updates
Recruitment Coordination Administration
*Support end-to-end recruitment administration
*Liaise with hiring managers to coordinate recruitment activity
*Support pre-employment checks, including:
*Right to work verification
*DBS checks
*Maintain recruitment trackers and ensure an efficient candidate experience
Company Compliance & Risk Administration
*Ensure all processes are compliant with:
*Employment legislation
*Company policies and procedures
*Maintain audit-ready records, including:
*Right to work documentation
*DBS and compliance checks
*Support audits and compliance reporting
Key Relationships
*HR and Office Manager
*Line Managers across the business
*Employees
*External providers (e.g. DBS, recruitment platforms)
Skills & Experience
*Essential
*Previous administrative experience (HR desirable)
*Strong attention to detail and accuracy
*Good organisational and time management skills
*Strong communication and interpersonal skills
*Good knowledge of Microsoft Office systems
Desirable
*Experience of HR systems (e.g. Sage HR)
*Understanding of HR processes and employment legislation
*CIPD Level 3 or working towards (or willingness to develop)
Key Behaviours
*Professional, confidential and discreet
*Committed to accuracy and continuous improvement
*Organised and process-driven
*Proactive and able to manage workload effectively
*Collaborative and team-focused
Benefits:
*Competitive salary and benefits package.
*Opportunity to work on diverse and challenging projects.
*Chance to contribute to the company’s success and growth.
*Funded qualifications.
*Free car parking.
*Option to purchase additional annual leave
*Death in Service benefit.
*Company Pension scheme.
*25 days annual leave (not including Bank Holidays) increasing with length of service.
*SAGE Employee benefits.
*SAGE Employee assistance program.
Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.
At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.


We welcome applications from candidates of all backgrounds and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know.