Full job descriptionCustomer Service AdvisorHemel Hempstead | Hybrid Working (Minimum 2 days in the office)
£26,500 per annum
Full Time | 35 hours per week | Monday-Friday, 9am-5pm
Are you an experienced Customer Service Advisor looking for your next opportunity with a professional and supportive organisation?
We’re recruiting for a customer-focused individual to join a well-established organisation that prides itself on delivering a high-quality service to its customers. This is a fantastic opportunity to join a friendly and collaborative team where your communication skills and attention to detail will make a real difference.
The RoleAs the first point of contact for customers, you’ll be responsible for handling a variety of enquiries via telephone, email and online channels, ensuring every interaction is dealt with professionally and efficiently.
This is a varied role combining customer service and administration, where you’ll work closely with colleagues to provide a seamless customer experience.
Key Responsibilities*Deliver outstanding customer service across phone, email and online enquiries.
*Handle customer queries professionally and efficiently.
*Record and maintain accurate customer information.
*Update internal systems with a high level of accuracy.
*Support the wider team with a range of administrative tasks.
*Resolve enquiries wherever possible at the first point of contact.
*Work collaboratively with colleagues to deliver an exceptional customer journey.
*Identify opportunities to improve processes and customer experience.
About YouWe’re looking for someone who has:
*Previous customer service experience within an office-based environment.
*Excellent verbal and written communication skills.
*Strong administration and organisational skills.
*A confident and professional telephone manner.
*Excellent attention to detail.
*The ability to prioritise a busy workload and multitask effectively.
*Good IT skills, including Microsoft Word, Excel and Outlook.
*A positive, proactive attitude and a genuine passion for helping customers.
What’s in it for you?*Salary of £26,500 per annum
*Hybrid working (minimum 2 days per week in the Hemel Hempstead office)
*Monday-Friday working hours - no weekends
*Full training and ongoing support
*Excellent benefits package
*Friendly, collaborative working environment
*Long-term career development opportunities
If you’re passionate about providing excellent customer service and enjoy working in a fast-paced office environment, we’d love to hear from you.
Apply today to find out more!