Full job descriptionThe Customer Service Role in Glenrothes is all about helping customers with their enquiries and ensuring smooth day-to-day operations in the industrial and manufacturing industry. You’ll be the main point of contact for customers, providing support and solving problems to keep things running efficiently.
Client Details
An organisation operating within the industrial and manufacturing industry, based in Glenrothes.
Description
*To process orders, provide product and pricing information and problem solve in line with department guidelines
*To provide a consistent high standard of service to customers which includes one to one contact with identified dedicated customer accounts
*Operate daily within the Best Practice Standard of the Department
*Take ownership and responsibility for all your transactions to completion level
*To bring to your line managers attention any incidents where our customers have mentioned any dissatisfaction with our service offerings or products
*Apply escalation process immediately where your authority levels are exceeded or where instances of uncertainty arise
*For ensuring the health and safety of yourself and others in your work environment
*Work alongside field based Key Account Managers to identify service improvement areas and opportunities for sales growth.
*Effectively provide end to end communication across all customer interaction points
*Autonomously manage queries and customer concerns to bring to a resolution with minimal points of contact, using critical judgement to apply escalation procedure to Customer Service Manager where required.
*Achieve and strive to exceed all department Key Performance Indicators in line with targets; with a focus on delivering customer satisfaction and process simplification.
*Play an active part in our Company Journey to Customer Satisfaction Full Potential.




Profile
*Experience of working in a fast paced, customer centric role.
*Ability to multi-task
*Good planning and organisation
*Ability to work as part of a team with clear understanding that you take ownership and responsibility for your own work
*Ability to get to the problem, analyse and where possible resolve in one call
*Strong Communication skills
o Listens effectively
o Ability to communicate at all levels and ability to tailor language to your audience
o Capable of giving and receiving feedback
*Competent knowledge and experience of Microsoft Packages (Excel, Word etc.)
*Competency in using ERP system (D365)
*Attention to detail and analytical in approach.
*Good business sense and professional manner
*Self -Motivated and can work independently
*Genuine motivation to achieve customer satisfaction
*Time management
*Negotiation skills
*Solution orientated
*Strong team player


Job Offer
£28,000
Hybrid working
Various perks