Full job descriptionCustomer Service Advisor
Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in TQ10 9GQ as a Customer Service Advisor.
You will be the first point of contact for customers, handling enquiries by phone and email, processing orders, resolving queries and delivering an excellent customer experience across a range of well-known client accounts.
This is a temporary contract with the potential to become permanent.
Benefits and Package for Customer Service Advisor:
*Salary: £12.71 Per Hour
*Hours: Mon-Fri 8am-6pm, Sat-Sun 9am-5pm (working one weekend day each week with a weekday off on a set rota)
*Contract: Temporary with potential to become permanent
*Location: TQ10 9GQ
*Start Date: ASAP
*Competitive holiday allowance
*Opportunity to progress personally and professionally
*Achievable targets


Key Responsibilities of Customer Service Advisor:
*Act as the first point of contact for customer enquiries via telephone and email
*Process orders, enquiries and customer requests accurately and efficiently
*Take inbound calls in a friendly, professional and informative manner
*Make outbound calls to businesses and consumers when required
*Assist customers with product information, order queries and returns processes
*Escalate complex issues to the senior customer service team when appropriate
*Accurately update customer records and maintain the company database
*Complete a range of administrative tasks to support the customer service function
*Manage customer accounts from quotation through to payment follow-up
*Deliver excellent customer service while supporting a variety of client accounts


Key Skills and Experience of Customer Service Advisor:
*Excellent written and verbal communication skills
*Strong customer service skills with a friendly and professional approach
*Ability to remain calm and organised under pressure
*Confident using Microsoft Office and other computer systems
*Excellent attention to detail and accuracy
*Able to prioritise and manage a varied workload
*A quality and service-focused attitude
*Previous customer service or contact centre experience is desirable


If you have the relevant skills and experience and are interested in the position as a Customer Service Advisor, please apply now!
Red Recruitment (Business)