Full job descriptionJob Description: ServiceNow Developer (Associate Level)
Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.
Key ResponsibilitiesServiceNow Development & Delivery*Analyse business requirements and translate them into scalable ServiceNow solutions
*Configure and customise ServiceNow applications in line with best practices
*Develop Proof of Concepts (POCs) to validate solutions prior to deployment
*Implement new modules, platform enhancements, and architectural changes
*Design and build integrations with third-party systems where required
Process Optimisation & Automation*Identify opportunities to streamline and automate workflows
*Deliver solutions that improve operational efficiency and user experience
*Support innovation using ServiceNow capabilities, including Now Assist features
Quality & Standards*Collaborate closely with QA teams to ensure robust, high-quality deliverables
*Follow ServiceNow coding standards, design principles, and community guidelines
*Ensure solutions are scalable, secure, and aligned with long-term platform strategy
Stakeholder Collaboration*Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements
*Engage with technical and non-technical stakeholders to gather and refine requirements
*Communicate effectively across teams to ensure alignment and successful delivery
Reporting & Insights*Develop dashboards and reporting capabilities within ServiceNow
*Provide insights to support operational decision-making and performance tracking
Required Skills & ExperienceEssential*Proven experience working with the ServiceNow platform (development, configuration, and customisation)
*Strong understanding of ServiceNow capabilities and architecture
*Experience with:*IT Service Management (ITSM)
*Customer Service Management (CSM)

*Exposure to Now Assist (AI-driven capabilities) within ServiceNow
*Experience delivering solutions in UK public sector or regulated environments
*Solid understanding of Agile methodologies and delivery frameworks
*Strong communication and stakeholder management skills
Desirable Skills*Experience with ServiceNow integrations and advanced platform features
*Broader module exposure beyond ITSM/CSM
*Agile certifications or formal training (e.g. Scrum)
Qualifications & Certifications*Relevant ServiceNow certifications such as:*Certified System Administrator (CSA)
*Certified Application Developer (CAD)
*CIS-ITSM / CIS-CSM (preferred)

*Additional certifications are advantageous
Location & Travel*Hybrid working model
*Travel to client offices in London, Leeds, and Exeter as required*Quarterly PI planning sessions
*Occasional in-person workshops

*Some overnight stays may be required
*Travel and expenses are not billable