Full job descriptionSenior Salmon are recruiting for a temporary to permanent Customer Supply Chain Coordinator to join their team, interview led on site at Wisbech.

This role is an immediate start, working Monday to Friday 8hours per day, office hours.

Job Overview

We are seeking a dedicated and professional Customer Supply Chain Coordinator to join our team. This role involves engaging with customers via various communication channels, providing exceptional service, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, be multilingual (including Spanish and English), and demonstrate strong organisational abilities. This position offers an opportunity to develop your skills within a dynamic environment and contribute positively to our company’s reputation.

Duties

Respond promptly and courteously to customer enquiries via phone, email, or chat.
Accurately perform data entry tasks to update customer records and transaction details.
Assist customers with product information, order processing, and issue resolution.
Utilise communication skills to upsell products or services where appropriate, enhancing customer experience and sales.
Maintain professional phone etiquette at all times, ensuring clear and effective communication.
Analyse customer feedback and interactions to identify opportunities for service improvement.
Collaborate with team members to ensure consistent service delivery across all channels.
Keep detailed records of customer interactions and transactions for future reference.

Experience

Previous experience in a customer service role is preferred but not essential; training will be provided.
Proficiency in data entry with high accuracy is desirable.
Multilingual ability, particularly fluency in both English and French, Italian or polish would be highly advantageous.
Strong communication skills, both verbal and written, are essential for success in this role.
Experience with upselling techniques can be beneficial but is not mandatory; training will be available.
Familiarity with analysis skills to interpret customer data and feedback will support ongoing service improvements.

This position is fully paid and offers a rewarding environment for those eager to grow their career in customer service while delivering outstanding support to clients.