Full job descriptionBand 3 Administrator – Healthcare Call Centre (4-Week Temporary Assignment)
We are currently recruiting Band 3 Administrative Colleagues to join our busy Healthcare Call Centre team on a 4-week temporary assignment.
This is an excellent opportunity for experienced administrators and customer service professionals who thrive in a fast-paced environment and are passionate about delivering outstanding support to patients and healthcare services.
Key Responsibilities*Handle incoming telephone calls professionally, efficiently, and with empathy.
*Deliver excellent customer service while supporting patients and service users.
*Accurately update patient records and internal systems.
*Manage confidential patient information in line with data protection requirements.
*Carry out a variety of administrative tasks to support the smooth running of the service.
*Work effectively as part of a busy, supportive healthcare team.
Essential Requirements*Excellent telephone handling and customer service skills.
*Strong general administrative experience.
*Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
*Excellent communication and organisational skills.
*A compassionate and empathetic approach to callers.
Desirable Skills & Experience*Previous telephone or call centre experience.
*Experience using SystmOne.
*NHS Smartcard.
*Previous experience working within the NHS or a healthcare environment.
Working Hours*37.5 hours per week
*Service operating hours: 8:00am – 8:00pm, Monday to Sunday
*Preferred shift patterns:
*8:00am – 4:00pm
*12:00pm – 8:00pm
Locations*Swindon (Orbital)
*Peasedown (Bath & North East Somerset)
If you’re an organised, customer-focused administrator looking for an immediate opportunity within a busy healthcare setting, we’d love to hear from you. Apply today to join our dedicated team and make a real difference.