Technical Account Manager
other jobs Context Recruitment Limited
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £60,000 - £70,000 per annum, OTE
Job Description:
Full job descriptionTechnical Account Manager
Location: Hybrid / London (2 days per week)
Salary: £ + commission
Job Type: Full-Time, Permanent
We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.
This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.
Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.
As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.
Key Responsibilities
*Building and maintaining strong relationships with key client stakeholders.
*Conducting regular service reviews and account management meetings.
*Providing strategic guidance and recommendations to customers.
*Identifying opportunities to enhance customers’ IT environments and services.
*Liaising with technical, service delivery and project teams to ensure successful outcomes.
*Producing account plans, service reports and technology roadmaps.
*Supporting contract renewals and identifying opportunities for account growth.
*Monitoring customer satisfaction and driving service improvements.
*Managing escalations and ensuring issues are resolved effectively and professionally.
*Acting as the voice of the customer across the organisation.
Experience Required
*Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.
*Strong knowledge of IT infrastructure, cloud solutions and managed services.
*Excellent relationship-building and stakeholder management skills.
*The ability to translate technical concepts into clear business benefits.
*Strong commercial awareness and experience developing client accounts.
*Excellent communication, presentation and organisational skills.
*A proactive, consultative and customer-focused approach.
*The ability to work collaboratively with technical and commercial teams.
*Knowledge of Microsoft 365 and Azure technologies.
*Experience within a Managed Service Provider (MSP) environment.
Location: Hybrid / London (2 days per week)
Salary: £ + commission
Must be eligible to work in the UK.
Location: Hybrid / London (2 days per week)
Salary: £ + commission
Job Type: Full-Time, Permanent
We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.
This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.
Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.
As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.
Key Responsibilities
*Building and maintaining strong relationships with key client stakeholders.
*Conducting regular service reviews and account management meetings.
*Providing strategic guidance and recommendations to customers.
*Identifying opportunities to enhance customers’ IT environments and services.
*Liaising with technical, service delivery and project teams to ensure successful outcomes.
*Producing account plans, service reports and technology roadmaps.
*Supporting contract renewals and identifying opportunities for account growth.
*Monitoring customer satisfaction and driving service improvements.
*Managing escalations and ensuring issues are resolved effectively and professionally.
*Acting as the voice of the customer across the organisation.
Experience Required
*Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.
*Strong knowledge of IT infrastructure, cloud solutions and managed services.
*Excellent relationship-building and stakeholder management skills.
*The ability to translate technical concepts into clear business benefits.
*Strong commercial awareness and experience developing client accounts.
*Excellent communication, presentation and organisational skills.
*A proactive, consultative and customer-focused approach.
*The ability to work collaboratively with technical and commercial teams.
*Knowledge of Microsoft 365 and Azure technologies.
*Experience within a Managed Service Provider (MSP) environment.
Location: Hybrid / London (2 days per week)
Salary: £ + commission
Must be eligible to work in the UK.
Job number 3955863
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Company Details:
Context Recruitment Limited
Context Recruitment is a privately owned, boutique information technology recruitment agency focused on delivering a premium service. We are providers...