Full job description

Job Title: 2nd Line Support Engineer
Location: Near Richmond, London (On-site)
Salary: £38,000-£40,000 per annum
Overview
We’re hiring a 2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
*Provide 2nd line support across Microsoft, cloud, and network environments
*Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
*Assist with cloud administration, updates, and system improvements
*Coordinate workloads across engineers and support day-to-day service delivery
*Build strong client relationships and deliver excellent customer service
Skills & Experience
*Experience in a 2nd line role within an MSP
*Strong knowledge of Microsoft 365, Windows environments, and basic networking
*Exposure to firewalls (FortiGate desirable) and MDM solutions
*O365 conditional access and SharePoint setup
*PowerBI knowledge advantageous
*Good communication and organisational skills