Full job descriptionEmergency Housing Officer*Rate: £21.41 PAYE | £28.19 Umbrella
*Job Type: Contract
*Location: Wembley
*Hybrid Working: 3 days in office / 2 days from home
*Working Hours: 9am to 5pm / Monday to Friday
We are seeking two experienced Emergency Housing Officers to support homeless households and manage emergency accommodation placements within a busy local authority housing service. This role is ideal for professionals with a solid background in housing and homelessness legislation, and who are skilled in using housing management systems.
Day-to-day of the role:*Create and manage placements and properties within the housing system.
*Open and close bookings as required.
*Set up and manage rent accounts for emergency accommodations.
*Maintain accurate and up-to-date tenancy and placement records.
*Ensure compliance with Section 188 and Section 193 duties, manage Licence Agreements, and handle Non-Secure Tenancies.
*Utilise NEC, CRM, and Locata systems to enhance operational efficiency.
*Communicate effectively with residents, providers, landlords, and colleagues to ensure smooth operations.
Required Skills & Qualifications:*Expert knowledge of NEC, CRM, and Locata systems.
*Strong understanding of Housing Law and Homelessness Legislation, including Temporary and Emergency Accommodation processes.
*Excellent IT skills, with proficiency in housing management systems and databases.
*Strong communication skills, with the ability to convey information clearly in both written and spoken English.
*Customer-focused approach, with empathy, patience, and resilience, especially when supporting vulnerable households.
*Experience in Emergency Accommodation or Temporary Accommodation, preferably within a Local Authority housing context.
*Proven ability to work in a fast-paced environment and manage competing priorities.

To apply for the Emergency Housing Officer position, please submit your CV detailing your relevant experience.