Full job descriptionCustomer Services Administrator (temporary ongoing)
Cramlington (site based)
We are looking for a Customer Services Administrator to join our client, an established engineering company. This is a varied role where you’ll be the first point of contact for customers, handling telephone calls, enquiries and emails while providing excellent customer service.
Key responsibilities will include:
*Answering incoming calls and customer enquiries
*Managing emails and responding promptly to customer requests
*Processing orders and updating customer records
*Supporting colleagues across the business with administrative tasks
*Building positive relationships with customers and suppliers
Criteria:
*Excellent communication and organisational skills
*Previous customer service administration experience
*A positive, friendly and professional approach
*Good IT skills and attention to detail
*Ability to work as part of a small team
What’s on offer:
*A friendly, relaxed working environment
*Supportive and approachable colleagues
*Varied and interesting work
*Opportunity to develop your skills
If you enjoy helping customers and want to be part of a small, friendly team where your contribution is valued, we’d love to hear from you!