Full job descriptionThis role is full-time, 35 hours per week, with flexible working between 8am and 6pm. You’ll complete an initial training period in the office, then move to 1-2 days a week on site.


Your new role
You’ll join the Customer Resolution team as a Senior Complaints Handler, taking on complex and high-volume cases to support the team during a busy period. You’ll lead on stage 1 and stage 2 investigations, using the Ombudsman portal, collating evidence, responding to information requests, and piecing together clear, accurate case documents for legal colleagues and solicitors. You’ll manage sensitive cases end-to-end, ensuring evidence is gathered, analysed and presented in a way that meets regulatory standards.
What you’ll need to succeed
*Strong experience in complaints investigation, including evidence gathering and case analysis.
*Confidence using Ombudsman processes or similar regulatory portals.
*Ability to collate, structure and present evidence clearly for legal review.
*Experience in social housing or another regulated environment.
*Excellent written communication skills and the ability to produce clear, logical case documents.
What you’ll get in return
*Weekly Pay
*Flexible, weekday hours
What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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