Full job descriptionOur client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment.


Key Responsibilities for the 2nd/3rd Line Support Engineer:
*Managing multiple tickets and projects simultaneously.
*Assisting with technical support requests within the team.
*Keeping the company’s IT documentation fully up to date.
*Meeting and exceeding established SLAs.
*Ensuring clear communication with both customers and internal staff.
*Reporting directly to and working closely with the senior management team.
*Handling office-based duties and conducting onsite works when required.


Skills Required for the 2nd/3rd Line Service Desk Engineer:
*Minimum 1 year of experience working within an MSP environment (Desired)
*Proven experience in 2nd/3rd Line support.
*Strong experience with M365 administration (including Entra and Intune).
*Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS).
*Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi).
*Exposure to Cloud, Storage, and Virtualisation (Azure, SharePoint, NAS, VMWare, Hyper-V).
*Ability to work independently and handle a pressurised ticketing environment.
*Exceptional customer service and engagement skills.
*A full driving licence is preferred.


Please apply as directed!