Customer Service Coordinator
other jobs Cottrell Moore Ltd
Added before 1 hours
- England,East of England,Suffolk
- Full Time, Permanent
- £33,000 - £35,000 per annum
Job Description:
Full job descriptionCustomer Service Coordinator
Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire.
The Role
Are you someone who thrives in a fast-paced environment and isn’t afraid to pick up the phone?
As a Customer Service Coordinator, you’ll be the primary hub of day-to-day operations. This is a phone-led, high-volume role where no two days are the same. You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change.
If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you.
Hours: 45 hours per week, Monday–Friday (8am–5pm)
What we’re offering:
*Competitive Salary: Up to £35k per annum
*Company pension scheme.
*23 days annual leave plus bank holidays, and a Christmas shutdown.
*Discounts on our products.
*Training and staff development opportunities.
*Employee referral programme.
*Be part of a stable, independent concrete supplier in the Eastern Region.
About You:
*Strong customer service experience
*Logistics, transport or dispatch experience preferred but NOT essential
*Confident handling high volumes of phone calls
*Calm, organised and able to make decisions under pressure
*Excellent communication and problem-solving skills
*Able to manage multiple priorities in a fast-moving environment
*Knowledge of Suffolk, Norfolk and Cambridgeshire, or willingness to learn quickly
Key Responsibilities of the Customer Service Coordinator:
*Act as the primary point of contact via telephone for customers and drivers.
*Schedule and coordinate customer concrete deliveries, often at short notice
*Handle driver queries, delays and operational issues
*Adjust schedules quickly when plans change; a truck breaks down, a customer changes an order, a job overruns.
*Build strong customer relationships
*Maintain accurate order and delivery records
*Liaise with the Vehicle Workshop Manager regarding maintenance and repairs
Apply now to join a dedicated team delivering excellent service across the region as their Customer Service Coordinator.
Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire.
The Role
Are you someone who thrives in a fast-paced environment and isn’t afraid to pick up the phone?
As a Customer Service Coordinator, you’ll be the primary hub of day-to-day operations. This is a phone-led, high-volume role where no two days are the same. You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change.
If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you.
Hours: 45 hours per week, Monday–Friday (8am–5pm)
What we’re offering:
*Competitive Salary: Up to £35k per annum
*Company pension scheme.
*23 days annual leave plus bank holidays, and a Christmas shutdown.
*Discounts on our products.
*Training and staff development opportunities.
*Employee referral programme.
*Be part of a stable, independent concrete supplier in the Eastern Region.
About You:
*Strong customer service experience
*Logistics, transport or dispatch experience preferred but NOT essential
*Confident handling high volumes of phone calls
*Calm, organised and able to make decisions under pressure
*Excellent communication and problem-solving skills
*Able to manage multiple priorities in a fast-moving environment
*Knowledge of Suffolk, Norfolk and Cambridgeshire, or willingness to learn quickly
Key Responsibilities of the Customer Service Coordinator:
*Act as the primary point of contact via telephone for customers and drivers.
*Schedule and coordinate customer concrete deliveries, often at short notice
*Handle driver queries, delays and operational issues
*Adjust schedules quickly when plans change; a truck breaks down, a customer changes an order, a job overruns.
*Build strong customer relationships
*Maintain accurate order and delivery records
*Liaise with the Vehicle Workshop Manager regarding maintenance and repairs
Apply now to join a dedicated team delivering excellent service across the region as their Customer Service Coordinator.
Job number 3981513
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Company Details:
Cottrell Moore Ltd
Company size: 5–9 employees
Industry: Human Resources
Cottrell Moore is a bespoke consultancy specialising in Recruitment, HR Services and Training & Development. Qualified in employment law, a registered...