Full job descriptionWalker and Sloan are proud to be working with a well known Performance and Brand X Marketing Agency in London as they are keen to bring on a Client Manager to the CS team on a full time basis.
Salary from £45k+
Hybrid: 3 days in London HQ
The Role:
As part of the Client Services Team you’ll help with finding new revenue opportunities amongst existing
clients, or with new businesses that we interact with. Central to your role is making sure we deliver only the
very best work for our clients, and supporting high impact, profitable and happy client teams.
As Client Manager you’ll be a strong marketeer, actively developing your strategic thinking and analytical
skills in order to bring fresh insight to our work. With our internal teams you’ll act as the voice of the client and
externally you’ll be communicating regularly with our clients establishing a high-trust relationship that is the
foundation for sustained growth.
What you’ll be responsible & accountable for:
Responsible for day to day relationship with your clients, engaging them with our work and maintaining
strong relationships, this includes leading monthly value reporting and weekly client updates
Responsible for coordinating and managing our teams delivering client work by ensuring they have the
information they need to be successful, including writing briefs, leading briefings, reviewing WIP and
presenting to the client
Responsible for the quality of work going to a client whether that’s originating your own outputs or
reviewing the work of other teams before it’s shared, you’ll make sure we deliver high-quality thinking to
our clients
Responsible for enabling the Client Director to manage the client relationship, for example of
preparation for and running QBRs and planning around renewals
Responsible for supporting the Client Director to shape client strategy using our 4Cs framework to find
insights, propose opportunities and shape and sell-in our retained work for the period ahead
Responsible for seeking out client growth and business development activities, including pitching for new
business and onboarding clients
Accountable for client account and financial administration, and ensuring we have accurate, organised
client records, up to date commercial data for each client and maintaining client information in our
Operating System
When you’re successful in the role:
You’ll be the person we turn to when we want to understand anything about the status of work for a client
or for updates on the client account
You’ll be actively finding ways to bring new value to the client and StrategiQ
You’ll be the first person the client calls with questions or when they have new opportunities to discuss
with us
Our teams will come to you when they are onboarding to a client because you know everything there is to
know about the client’s business and our work for them
Alongside other measures, your principal performance metrics will be:
Client profitability >70%
Client growth >20%
Client retention >80%
Client NPS >80%
For more information contact Lee Curry at Walker and Sloan