Full job descriptionCustomer Service Advisor
Location: Brighton, East Sussex
Job Type: Full-time, Permanent
Salary: Competitive, depending on experience
About the Role
We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join a growing team in Brighton. The successful candidate will be responsible for delivering exceptional customer support, resolving enquiries efficiently, and ensuring a positive experience for all customers.
This role would suit an individual with excellent communication skills, a passion for helping people, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
*Respond to customer enquiries via phone, email, live chat, and social media channels.
*Provide accurate information regarding products, services, and company policies.
*Resolve customer complaints and issues in a professional and timely manner.
*Process orders, returns, refunds, and account updates.
*Maintain accurate customer records and update CRM systems.
*Work closely with internal departments to ensure customer queries are resolved efficiently.
*Meet individual and team performance targets, including service levels and response times.
*Identify opportunities to improve customer satisfaction and service processes.
*Handle sensitive customer information in line with GDPR requirements.
*Provide administrative support as required.
Skills & Experience Required
Essential
*Previous experience in a customer service, contact centre, retail, or administration role.
*Excellent verbal and written communication skills.
*Strong problem-solving and conflict-resolution abilities.
*Ability to remain calm and professional when dealing with challenging situations.
*Good IT skills, including Microsoft Office and CRM systems.
*Strong attention to detail and organisational skills.
*Ability to multitask and prioritise workload effectively.
*A customer-first approach and positive attitude.
Desirable
*Experience working within a contact centre environment.
*Knowledge of CRM systems such as Salesforce, HubSpot, or Zendesk.
*Experience handling complaints and escalations.
*Additional language skills would be advantageous.
Personal Attributes
*Friendly and approachable.
*Empathetic and patient.
*Reliable and dependable.
*Positive and enthusiastic outlook.
*Strong team player.
*Adaptable and willing to learn.
*Professional and customer-focused.
Benefits
*Competitive salary and bonus opportunities.
*Pension scheme.
*Generous holiday allowance.
*Full training and ongoing development.
*Career progression opportunities.
*Employee assistance programme.
*Friendly and supportive working environment.
*Staff discounts and company benefits.