Repairs Coordinator
  • England,North East,Tyne and Wear
  • Full Time, Permanent
  • £25,000 - £30,000 per annum
Job Description:
Full job descriptionRepairs Manager / Claims Manager
Salary: £25,000 – £30,000 + benefits (weekly pay)
Contract: Permanent | Full-time (35 hours)
Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)
Location: Office-based or some hybrid (depending on location)
Areas: Around Newcastle/Sunderland area
Hebburn / Washington / South Shields / Bolden Colliery
Free parking on-site | accessible by public transport


Overview
An exciting opportunity to join a growing team delivering managed property repairs on behalf of leading UK insurers and loss adjusters. This fast-paced role is ideal for someone with experience in claims, property repairs or customer operations who thrives on organisation, communication and delivering excellent service.
Key Responsibilities
*Manage incoming repair claims from first notification through to completion
*Coordinate repairs via a trusted trades / contractor network
*Act as the main point of contact for customers, clients, surveyors and adjusters
*Monitor work-in-progress and ensure all SLAs and KPIs are met
*Arrange emergency repairs and track progress to resolution
*Obtain estimates, reports and supporting documentation
*Handle customer queries and complaints professionally
*Complete claim closure checks and prepare files for invoicing


What We’re Looking For
*Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
*Strong customer service and communication skills
*Ability to manage multiple tasks in a fast-paced setting
*Highly organised with strong attention to detail
*Confident using Microsoft Office and internal systems/job management systems (good IT skills)
*Positive, proactive and solution-focused approach


What’s on offer
*Competitive salary up to £30,000 (weekly pay)
*Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
*20 days holiday plus bank holidays
*Ongoing training and career development opportunities
*Supportive, values-driven team environment


Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector.
If you think you have the relevant experience for this Repairs Coordinator / Claims Manager role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email.
Job number 3986323

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Company Details:
Denham Recruitment Limited
Company size: 1–4 employees
Industry: Recruitment Consultancy
Providing a straightforward, consultative service connecting the right people with the right opportunities. Specialising in the insurance industry cov...
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