Senior Customer Service Executive
other jobs Lloyd Recruitment Services Ltd
Added before 7 Days
- England,London,City of London
- Full Time, Permanent
- £28,000 - £30,000 per annum
Job Description:
Full job descriptionSenior Customer Service Executive
Salary: Up to £30,000 + Benefits
Location: Southwark, London (Hybrid: 2 days office, 3 days home)
We’re looking for an experienced Asset Finance Customer Service professional to join a growing finance business in a senior-level role.
This position is ideal for someone who already understands asset finance products and processes and is ready to use that knowledge to support colleagues, handle more complex enquiries, and help drive service excellence.
What You’ll Be Doing
*Managing complex customer enquiries via phone and email.
*Handling settlements, refinancing queries, account amendments, refunds, cash allocation, agreement unwinds and exposure calculations.
*Acting as a subject matter expert for asset finance customer service processes.
*Supporting and coaching colleagues on systems, procedures and best practice.
*Assisting with onboarding and training new team members.
*Helping resolve customer complaints and escalations.
*Identifying opportunities to improve customer experience and internal processes.
What We’re Looking For
Asset Finance experience is preferred however, we welcome candidates with experience in one or more of the following areas:
*Hire Purchase (HP)
*Leasing
*Refinancing
*Asset-backed lending
*Asset Finance customer service and/or operations
You’ll also need:
*Previous experience in a senior customer service, operations, or account management role.
*Strong working knowledge of asset finance customer journeys and processes.
*Experience mentoring, coaching, or supporting colleagues.
*Excellent communication and problem-solving skills.
*Strong attention to detail and the ability to manage multiple priorities.
What’s on Offer?
*Salary up to £30,000 DOE
*Hybrid working (2 days office / 3 days home)
*Southwark based office
*Supportive and collaborative team
*Genuine opportunities for progression and development
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Salary: Up to £30,000 + Benefits
Location: Southwark, London (Hybrid: 2 days office, 3 days home)
We’re looking for an experienced Asset Finance Customer Service professional to join a growing finance business in a senior-level role.
This position is ideal for someone who already understands asset finance products and processes and is ready to use that knowledge to support colleagues, handle more complex enquiries, and help drive service excellence.
What You’ll Be Doing
*Managing complex customer enquiries via phone and email.
*Handling settlements, refinancing queries, account amendments, refunds, cash allocation, agreement unwinds and exposure calculations.
*Acting as a subject matter expert for asset finance customer service processes.
*Supporting and coaching colleagues on systems, procedures and best practice.
*Assisting with onboarding and training new team members.
*Helping resolve customer complaints and escalations.
*Identifying opportunities to improve customer experience and internal processes.
What We’re Looking For
Asset Finance experience is preferred however, we welcome candidates with experience in one or more of the following areas:
*Hire Purchase (HP)
*Leasing
*Refinancing
*Asset-backed lending
*Asset Finance customer service and/or operations
You’ll also need:
*Previous experience in a senior customer service, operations, or account management role.
*Strong working knowledge of asset finance customer journeys and processes.
*Experience mentoring, coaching, or supporting colleagues.
*Excellent communication and problem-solving skills.
*Strong attention to detail and the ability to manage multiple priorities.
What’s on Offer?
*Salary up to £30,000 DOE
*Hybrid working (2 days office / 3 days home)
*Southwark based office
*Supportive and collaborative team
*Genuine opportunities for progression and development
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Job number 3989195
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Company Details:
Lloyd Recruitment Services Ltd
Company size: 10–19 employees
Industry: Recruitment Consultancy
Lloyd Recruitment Services was founded in 1996 by Jenny Wilson from a small shared office based in Redhill, Surrey. Her ethos behind the Lloyd Recruit...