Full job descriptionAs an IT Support Specialist (Senior) in the financial services industry, you’ll be the go-to person for resolving technical issues and ensuring smooth day-to-day IT operations. Based in Barbican, you’ll play a key role in supporting the technology needs of the organisation.
Client Details
An organisation operating in the financial services industry, based in Barbican.
Description
*Provide first and second-line technical support to staff across the organisation.
*Diagnose and resolve hardware, software, and network issues effectively.
*Manage and maintain IT equipment, ensuring functionality and availability.
*Support the onboarding process by setting up IT systems for new employees.
*Monitor system performance and escalate issues as required.
*Document technical processes and maintain accurate records of support activities.
*Assist in implementing software updates and security patches.
*Collaborate with the wider technology team to improve IT services.
Profile
A successful IT Support Specialist should have:
*Proven experience in IT support or a related technical role.
*Strong problem-solving skills and a proactive approach to troubleshooting.
*Knowledge of hardware, software, and network systems.
*Familiarity with IT support tools and ticketing systems.
*Clear communication skills to assist non-technical colleagues.
*A keen eye for detail and the ability to document processes effectively.
*A commitment to staying updated on new technologies and best practices.
Job Offer
*A permanent role within the financial services industry.
*Salary between £55,000 and £62,000, dependent on the level of experience.
*Location in Barbican with access to excellent transport links.
*Additional benefits to be confirmed.
If you’re interested in this role, apply now.