Full job descriptionProperty Administrator
Our client is a prominent independent estate agency based in based High Wycombe who are looking to recruit an experienced, organised & professional Property Administrator.
The Role:
To provide comprehensive administrative support across the Sales, Lettings and Property Management departments, ensuring the smooth day-to-day running of the office while delivering an excellent level of customer service to vendors, purchasers, landlords, tenants, contractors and applicants.
This is a varied role requiring excellent organisational skills, attention to detail and the ability to manage multiple priorities in a fast-paced estate agency environment.
Key Responsibilities include but are not limited to:
Sales Administration:
• Process enquiries, book and attend viewings
• Assist with property listings, ensuring details are accurate and up to date.
• Liaise with vendors, buyers, solicitors and mortgage brokers.
• Progress sales where required by obtaining updates from all parties.
• Maintain accurate records on the agency CRM system.
• Property marketing on relevant portals Lettings Administration:
• Process lettings enquiries, arrange and attend viewings
• Process tenancy applications, agreements, documentation and coordinate referencing on the Let Alliance Portal
• Arrange inventories, check-ins and check-outs.
• Ensure all compliance documentation, including EPCs, Gas Safety Certificates and EICRs, is current when uploading to the tenant portal.
• Support landlords and tenants throughout the tenancy process.
• Property marketing on relevant portals Office Administration:
• Answer incoming telephone calls and emails professionally.
• Welcome clients and visitors to the office.
• Assist in managing the office diary and appointments for the team.
• Maintain filing systems and customer records.
• Assist with general administrative duties across all departments.
• Deliver a high standard of customer service at all times.
• Build positive relationships with landlords, tenants, vendors and buyers
• Resolve general enquiries efficiently and professionally.
• Escalate issues where appropriate.
• Maintain accurate records in accordance with GDPR.
• Assist with Anti-Money Laundering (AML), Right to Rent and other regulatory requirements.
Skills & Experience Essential:
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.
• Confident using Microsoft Office and computer systems.
• Ability to prioritise workload in a busy environment.
• Professional, friendly and approachable manner.
• Excellent customer service skills.
• Full UK Driving License & Car owner Desirable but not essential:
• Previous experience within estate agency, lettings or property management.
• Knowledge of UK property legislation and compliance requirements.
• Experience using estate agency software such as Alto, Reapit or similar CRM systems.
Personal Attributes:
• Positive and proactive.
• Highly organised.
• Reliable and trustworthy.
• Able to work independently and as part of a team.
• Calm under pressure.
• Flexible and willing to support different areas of the business.
Key Objectives:
• Ensure the efficient administration of the Sales and Lettings department and assist, if necessary, in the Property Management department.
• Deliver excellent customer service throughout every stage of the property journey.
• Maintain high standards of compliance and record keeping.
• Support colleagues to ensure the smooth and efficient operation of the office.
• Contribute to the continued success and reputation of the business.