Full job descriptionWe’re looking for an organised, proactive, and customer-focused Service Coordinator to join our busy Service team.
This is a varied and rewarding role where no two days are the same. You’ll be the key point of contact for a portfolio of customers, coordinating service and remedial works, supporting engineers, preparing quotations, and building strong customer relationships.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer service, we’d love to hear from you.
The Role
As a Service Coordinator, you’ll play a vital role in ensuring customers receive an outstanding experience from initial enquiry through to the completion of service works.
Your responsibilities will include:
*Managing your own portfolio of customers and acting as their main point of contact.
*Building strong customer relationships through excellent service and proactive communication.
*Scheduling service visits and remedial works, ensuring engineers have all the information they need to complete jobs efficiently.
*Producing accurate quotations for service contracts, renewals, contract uplifts and additional works.
*Identifying opportunities to promote additional products and services where appropriate.
*Preparing RAMS and associated service documentation.
*Ordering parts and raising purchase orders with suppliers.
*Maintaining accurate customer records, service contracts and CRM information.
*Producing daily and weekly reports to support the Service team.
*Assisting with forecasting engineer workloads by monitoring service contracts and upcoming jobs.
*Working closely with colleagues across multiple departments to ensure a seamless customer experience.
What We’re Looking For
We’re looking for someone who enjoys building relationships, has excellent organisational skills, and can confidently manage multiple priorities.
You’ll ideally have:
*Previous administration and account management experience within a fast-paced environment.
*Excellent customer service and relationship-building skills.
*Strong organisational and time management abilities.
*The ability to prioritise a busy workload and meet deadlines.
*Excellent written and verbal communication skills.
*Good IT skills and experience using CRM systems (or the ability to learn new systems quickly).
*Strong attention to detail and accuracy.
*A positive, proactive approach and genuine passion for helping customers.
What You’ll Receive
*Competitive salary of £26,000 - £28,000 per annum
*25 days annual leave plus bank holidays increasing with length of service
*Private Pension
*Free parking
*Company social events