Full job descriptionAre you passionate about delivering exceptional customer experiences?
Do you thrive in a fast-paced, global environment?
Your role will be resolving complex cases which could involve the legal department , factory investigations and complex technical diagnosis. Full training provided!
You will play a pivotal role in ensuring that all the customers receive outstanding support and assistance. This is a non-inbound role, focusing on resolving the cases in the best way within the agreed SLA’S. You will be responsible for managing and resolving difficult situations
Key skills are showing empathy and understanding of the customer situation, identifying solutions that maintain the customer confidence.
Responsibilities:
*Experience in a call centre environment desirable
*Effectively address customer concerns and complaints, striving for first-call resolution and customer satisfaction.
*Communicate with dissatisfied customers and clearly set expectations with promises in re-contacting.
*Maintain accurate and up-to-date customer records, ensuring the CRM system is utilised effectively.
You will gain valuable experience in a fast-paced, dynamic environment with opportunities for growth and advancement as well as being part of a global business with a strong reputation and a customer-focused culture. Excellent opportunity to expand on your customer service experience!
Based in Bracknell, 3 days in the office- 2 days WFH
35 hour week & 1pm finish on Fridays!
The role is inside IR35 - the hourly rate is £17.60ph - £32k annual salary equivalent.