Full job descriptionInterim Technical Programme Manager required to oversee the smooth delivery of complex technology projects within the Technology & Telecoms sector. Your role will focus on coordinating systems and streamlining complex work streams across operations .
Client Details
A company operating within the Technology & Telecoms industry are looking for a technical programme manager to join their senior team.
Description


*Process Mapping & Current-State Assessment
*Cost-to-Serve & Performance Analysis
*Customer Experience & Outcome Improvement
*Opportunity Identification & Solution Delivery
*Manage and track project progress across multiple work streams to ensure timely delivery.
*Coordinate with cross-functional teams to align on project goals and requirements.
*Identify potential risks and implement mitigation strategies to keep projects on track.
*Communicate project updates to stakeholders and ensure transparency.
*Ensure proper allocation of resources to achieve project objectives efficiently.
*Facilitate meetings and workshops to drive collaboration and problem-solving.
*Monitor project budgets and ensure spending aligns with financial plans.
*Maintain detailed project documentation and reporting for future reference.
Profile
A successful Technical Programme Manager should have:


*Hands on experience in technical programme delivery
*Strong expertise in process mapping and customer journey mapping
*Experience in reducing cost to serve, contact volumes/ failure demand
*Strong analytical capability
*Confident in analysing operational data
*Strong experience in managing technical projects within the Technology & Telecoms sector.
*Proven ability to coordinate multiple stakeholders.
*Excellent organisational and problem-solving skills.
*Strong communication skills to effectively share updates and manage expectations.
*Familiarity with project management tools and methodologies.
*A proactive approach to identifying and addressing risks or challenges.
*Strong expertise in process mapping and customer journey mapping
*Experience in reducing cost to serve, contact volumes/ failure demand
*Strong analytical capability
*confident in analysing operational data


Job Offer
*Daily rate - outside IR35 ( DOE ) senior level only
*hybrid - 3 days on site Somerset
*Initial 3 month with possibility to extend
If you’re interested in this role, apply now.