Customer Service Officer
other jobs Building Recruitment Company
Added before 6 Days
- England,South West,Bristol
- Full Time, Contract
- £30,015 per annum
Job Description:
Full job descriptionJob Title: Customer Service Officer
Type: Temporary Contract
Location: Bristol
Salary: £30,015 per annum equivalent
Hours: Full Time (4 days office, 1 day working from home)
BRC are working closely with a leading housing organisation to recruit a Customer Service Officer on a temporary basis.
This is an excellent opportunity for an experienced customer service professional to join a busy housing team as the first point of contact for residents. You will deliver a high-quality, end-to-end customer service, handling a wide range of housing-related enquiries and working closely with internal teams to ensure customers receive timely and effective resolutions. The role follows a hybrid working pattern of four days in the office and one day working from home.
Duties:
*Act as the first point of contact for customers via telephone, email, social media, web enquiries and face-to-face.
*Deliver a one-stop customer service, resolving enquiries wherever possible.
*Handle a variety of housing-related enquiries, including repairs, tenancy, rent and estate management.
*Raise and diagnose repair requests, ensuring the correct priority and instructions are issued.
*Liaise with contractors and internal teams to resolve customer queries efficiently.
*Handle challenging and sensitive conversations with empathy and professionalism.
*Escalate safeguarding concerns where appropriate.
*Maintain accurate customer records and update internal systems.
*Work towards individual and team performance targets while delivering an exceptional customer experience.
Requirements:
*Previous experience in a customer service or contact centre environment.
*Excellent communication and interpersonal skills.
*Strong administration and IT skills.
*Experience using CRM systems, with Salesforce experience highly desirable.
*Ability to remain calm and professional when dealing with difficult situations.
*Experience maintaining accurate records and handling confidential information.
*Social housing experience is desirable but not essential.
For more information, please call Meg Smith on or .
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled.
Type: Temporary Contract
Location: Bristol
Salary: £30,015 per annum equivalent
Hours: Full Time (4 days office, 1 day working from home)
BRC are working closely with a leading housing organisation to recruit a Customer Service Officer on a temporary basis.
This is an excellent opportunity for an experienced customer service professional to join a busy housing team as the first point of contact for residents. You will deliver a high-quality, end-to-end customer service, handling a wide range of housing-related enquiries and working closely with internal teams to ensure customers receive timely and effective resolutions. The role follows a hybrid working pattern of four days in the office and one day working from home.
Duties:
*Act as the first point of contact for customers via telephone, email, social media, web enquiries and face-to-face.
*Deliver a one-stop customer service, resolving enquiries wherever possible.
*Handle a variety of housing-related enquiries, including repairs, tenancy, rent and estate management.
*Raise and diagnose repair requests, ensuring the correct priority and instructions are issued.
*Liaise with contractors and internal teams to resolve customer queries efficiently.
*Handle challenging and sensitive conversations with empathy and professionalism.
*Escalate safeguarding concerns where appropriate.
*Maintain accurate customer records and update internal systems.
*Work towards individual and team performance targets while delivering an exceptional customer experience.
Requirements:
*Previous experience in a customer service or contact centre environment.
*Excellent communication and interpersonal skills.
*Strong administration and IT skills.
*Experience using CRM systems, with Salesforce experience highly desirable.
*Ability to remain calm and professional when dealing with difficult situations.
*Experience maintaining accurate records and handling confidential information.
*Social housing experience is desirable but not essential.
For more information, please call Meg Smith on or .
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled.
Job number 3995232
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Company Details:
Building Recruitment Company
Company size: 20–49 employees
Industry: Recruitment Consultancy
Founded in 1999, BRC are a specialist recruiter to the UK Social Housing and Charitable sectors.We provide experienced and dedicated Housing professio...