Full job descriptionJob Title: Placement Support Technician
Location: Ipswich (Hybrid – 3 days in office)
Reporting Line: Placement Support Lead


The Role


We are seeking an experienced Placement Support Technician to strengthen our growing team,
As a Placement Support Technician, you will play a key role in supporting brokers throughout the full placement lifecycle, from pre-placement activity through to binding and post-placement servicing of treaty reinsurance programmes. You’ll be part of a team building a modern, scalable Placement Support function, contributing to the design of effective processes, driving operational efficiency, and delivering a high quality market-leading client experience within Client Service and Operations. This role offers real exposure, responsibility, and the chance to develop your expertise in a fast-paced, collaborative environment.


Key Responsibilities:
*Support Brokers in the end-to-end placement of treaty reinsurance programmes
*Develop a strong understanding of client portfolios and business needs
*Ensure compliance processes are followed and documented accurately
*Review market security information and adhere to Market Security processes
*Perform second pair of eyes checks to ensure accuracy and quality
*Identify sanctions touchpoints and prepare referrals for approval
*Maintain accurate contractual data within broking systems
*Prepare client documentation, including Evidence of Cover, Debit Notes and Closing Instructions
*Upload premium submissions to Velonetic IMR and resolve queries through to signing
*Calculate, validate and process adjustment premiums and other post-placement activities, ensuring accuracy, appropriate approvals and maintaining accurate records
*Support internal and external audits by providing required documentation and assist with queries
*Build strong relationships with internal teams, clients, and reinsurers
*Manage and resolve queries or discrepancies related to reinsurance contracts
*Support and mentor junior team members to develop their expertise
*Contribute to the development and maintenance of SOPs, guidance materials, and best practices


About You
*Proven experience in a placement support or similar role within reinsurance broking
*A solid understanding of the end-to-end placement process
*Familiarity with systems such as Eclipse and London Market processes (e.g. Velonetic systems, LORS)
*Strong attention to detail and ability to carry out compliance and accuracy checks
*Confident communicator with a collaborative, team-focused approach to stakeholder management
*Ability to manage competing priorities in a fast-paced environment
*A proactive mindset and drive to continuously improve client service excellence