Full job descriptionAs a Senior Sales Manager, you’ll inspire and lead multiple sales teams within the Contact Centre to deliver exceptional results. As a key member of the senior leadership team, you’ll drive commercial performance, champion a high-performing culture, and empower your teams to exceed targets while delivering outstanding customer experiences. This is an opportunity to make a real impact by developing people and shaping performance.
Client Details
A well-established and growing organisation within the financial services sector, based in the heart of Manchester. Known for its customer-focused approach and commitment to excellence, the business offers a collaborative and supportive working environment where innovation, professional development and career progression are actively encouraged.
Description
*Drive exceptional sales performance by delivering against agreed targets and timescales.
*Monitor, analyse and interpret KPIs and performance data to identify trends, opportunities and areas for improvement across multiple sales teams.
*Lead, coach and develop managers and their teams, fostering a culture of continuous learning, accountability and high performance.
*Act as a key member of the Senior Management team, contributing to strategic decision-making and supporting business growth.
*Build strong relationships with stakeholders across the business, representing the Contact Centre and collaborating to achieve shared objectives.
*Champion a high-performance, customer-focused culture that empowers teams to consistently deliver outstanding results.
*Identify and implement improvements to processes, performance and sales effectiveness, driving operational excellence and continuous improvement.
Profile
*A proven track record of leading multiple teams to consistently achieve KPIs and deliver outstanding business results.
*High personal standards, with the ability to inspire excellence and set clear expectations that drive performance.
*A commercially astute leader with strong emotional intelligence and a people-first approach.
*Experience using performance data and insights to effectively manage, develop and improve both individual and team performance.
*Exceptional leadership and coaching skills, with the ability to motivate, engage and develop high-performing teams.
*Strong communication and stakeholder management skills, with the confidence to build effective relationships across all levels of the business.
*A proactive, solutions-focused mindset with a passion for continuous improvement, innovation and delivering measurable results.
Job Offer
*A competitive salary of £48,000-£50,000, dependent on the level of experience.
*Permanent position within the financial services industry.
*Opportunities to make a significant impact within the customer service department.
*Fantastic benefits package
*Bonus potential