Full job descriptionOur thriving client based in Hertford is going through an exciting time for growth and development and are keen to recruit for a Client Account Administrator to join their friendly team. Working alongside the Key Account Manager, you’ll provide outstanding client support, manage customer accounts and liaise with a range of stakeholders to ensure cases are progressed efficiently and professionally.


This is a permanent role with the core working hours of 9am-5pm, Monday-Friday. The position offers a salary of £25,000 per annum, based on a 35-hour working week (£13.74 per hour).


Duties:
*Managing client accounts and administration
*Responding to email and telephone enquiries
*Liaising with stakeholders
*Updating internal systems and maintaining accurate records
*Preparing documentation and processing new instructions
*Negotiating payment arrangements where appropriate
*Resolving queries and supporting complaint handling
*Prioritising workloads to meet service levels and deadlines
*Providing regular updates to clients on case progress


Skills & Experience:
*Exceptional verbal and written communicator
*Strong IT skills with proficiency in Microsoft Office applications and general office systems
*Previous customer service or administration experience
*High organised with strong attention to detail
*Previous experience with dispute resolution desirable
Benefits:
*25 days annual leave plus 1 additional day for every full year of service
*Perk box
*Discretionary annual bonus scheme to reward your efforts
*Social events – Regular opportunities to relax & connect with colleagues
*Training & development
*Pension
*Free onsite parking and many more….
Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We appreciate your interest and wish you the best of luck in your job search.