Full job descriptionCustomer Service AdministratorLocation: Wigston
Salary: £28,000 FTE
Hours: Monday to Friday, 08:30 – 12:30 or 09:00 – 13:00
SF Recruitment is working with a growing business in Wigston who are looking for a Customer Service Administrator to join their team on a part-time basis.
This is a hands-on customer service and administration role, dealing with customers, processing orders and working closely with the manufacturing and despatch teams.
The RoleYou’ll be responsible for:
*Handling incoming customer calls and enquiries
*Processing customer orders accurately and efficiently
*Checking orders before sending them to the manufacturing team
*Contacting customers to confirm order details where needed
*Managing and processing standing orders
*Setting up new customer accounts and ensuring paperwork is completed correctly
*Dealing with customer queries and resolving any issues
*Identifying potential sales opportunities and arranging sales visits where appropriate
*Keeping the daily diary up to date and preparing KPI reports
*Checking orders against the original customer request
*Working with the despatch team to make sure paperwork is returned promptly
*Following company procedures and maintaining accurate records
About YouWe’re looking for someone with:
*Previous experience in a customer service or office-based role
*Good communication skills and a confident telephone manner
*Strong attention to detail
*Good IT and administration skills
*The ability to manage multiple tasks and prioritise your workload
*A practical and proactive approach to resolving problems
What’s on Offer*£28,000 FTE
*Monday to Friday, part-time hours
*08:30 – 12:30 or 09:00 – 13:00
*The opportunity to join a growing business
*A good work-life balance
If you’re an experienced Customer Service Administrator looking for part-time hours, we’d love to hear from you.